Our knowledgeable staff are available
between the hours of 9am and 5pm Monday to Friday to answer any
questions you have regarding our delivery service. We set very high
standards in ensuring your questions are answered rapidly. You can read
more about how to contact us by clicking here.
We offer a nationwide free delivery on all the products on our website.
Please note
restrictions apply to the extremities of Scotland and Northern Ireland
and to some areas of Wales. If you are in Wales, Northern Ireland or
postcodes DG, KA, PA, PH, KW and IV you should contact us before
placing the order to get a quote for delivery.
Delivery times on orders vary across the mirrors we supply. Large plain
cut-to-size mirrors are typically delivered within 5-10 working days,
our heated pads within 3 working days and our other mirrors within
10-15 working days. Some mirrors we can deliver within 3 working days
or faster - please contact us if you have an urgent
delivery requirement as we may be able to speed things up for you.
A few days prior to the delivery we will provide you with a
delivery date and ask you to confirm it is convenient for you.
For all mirrors, excluding our plain cut-to-size mirrors, you
can telephone our transport department on the evening before delivery
(between 4-5pm) to be informed if the delivery is a morning or
afternoon slot. Finally, the driver will call you before 9am on the day
of the delivery to give you an updated schedule.
We are proud of the reputation we have for the high quality
and timely delivery service we provide. However, please note that all
delivery dates given are always provisional. We must stress even with a
confirmed delivery date, you are strongly advised not to pre-book
contractors, or engage in any preparatory work until such time as you
have all your goods and are happy that they are correct as ordered and
damage free.
Non plain mirrors
Non plain cut-to-size mirrors are delivered by two-man
teams so you will not need to provide
assistance with the delivery.
Plain cut-to-size mirrors
In order that we can offer as competitive rate for deliveries as
possible on our plain cut-to-size mirrors, our vehicles are manned by
only one person. The driver will unload the goods for you, however we
will need you to provide suitable help in the unloading of mirrors with
any length over 1.3 meters. If you are unable to do this, we can
provide a second person at an additional charge but must be contacted
in advance for a quote. Please note, if you have not informed us in
advance and you are unable to provide assistance for these larger
mirrors, we will need to redeliver at another time and you will be
required to pay a delivery charge.
Our delivery team will happily unload to a ground floor room. As they
are not insured whilst on your property we regret that they can not
deliver to upstairs rooms. Deliverys to flats will be made to the
ground floor lobby only. If you require us to take the mirror to a
higher floor please contact us for quote prior to purchasing.
If your property has any access restrictions for larger vehicals, you should inform us of this prior to placing the order as this may impact delivery costs and times.
The delivery team will wait while you check your mirror for damages.
Please ensure you contact us within 24 hours of receipt of delivery if
there are any issues with your order.
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